GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership
development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Oil & Gas is recruiting to fill the position below:
Job Title: Digital Solutions Services Manager, Nigeria
Job Number: 2459907
Location: Port Harcourt
Business: GE Oil & Gas
Business Segment: OG-HQ Headquarters
Role Summary/Purpose
The Digital Solutions Services Manager has overall regional responsibility to lead the Bently Nevada, Control Solutions, Inspection Technologies and Measurement Solutions Services Teams across Sub Sahara Africa.
In this role, you will partner closely with the Sales, Commercial Operations, Project Management and functional teams to drive profitable growth, improve quality of execution and customer satisfaction while developing local talents for growth.
Essential Responsibilities
The Digital Solutions Services Manager demonstrates accountability for functional, business and broad company objectives.
In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional area of expertise, be involved in long-term planning, and contribute to the overall business strategy across SSA.
Run the full operation of the Services function in the designated region
Be accountable for regional Services Operating plan for services sales, orders and Contribution Margins
Lead efforts on team development and the execution of the Services Growth Strategy
Stand responsible for building strong long term relationships with key customers / accounts
Lead complete field resources management efforts
Monitor and strive to maintain the planned assigned time of individual specialists and keep the unassigned time below the target by utilizing available resources to work on initiatives of improving productivity.
Be accountable for the NPS (net promoter score) of Services jobs and assign action items based on the feedback.
Ensure services quality standards including calibration of instruments are firmly adhered to.
Monitor quality of site communication and help team members in improving them
Create a culture and mechanism of sharing knowledge and best practices among the team members
Think ahead, prepare for the future, understand Digital Solutions direction, and work closely with Sales to bring solutions to solve customers’ problems.
Work closely with region Sales Leaders to ensure appropriate sales coverage and support opportunities to achieve the services orders plan for the region
Provide the operational leadership needed to drive profitable growth
Stand responsible for overall business management duties for assigned Field Services Engineers
Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, and career coaching and disciplinary actions as needed.
Build and promote a strong and compliant EHS culture and monitor adherence to EHS policies by team members.
Identify the growth avenues for Services in the region by meeting customers, capturing the requirements and translating them in opportunities.
Supervise the quality of services deliverables and create processes to standardize them.
Provide continuous feedback to team members and facilitate improving their skills by nominating them for appropriate technical and soft skill trainings.
Qualifications/Requirements
Minimum four-year Bachelor of Engineering degree from an accredited college or university (engineering discipline: Electrical, Instrumentation or Mechanical preferred)
Proven strong organizational, analytical, and problem solving abilities
Demonstrated solid understanding of basic financial concepts and metrics
Excellent written and oral English communication skills to convey technical concepts to business and technical personal.
Ability to surf through stressful working conditions and never lose sight on main goals.
Embrace Customer service mindset and leverage strong relationship and interpersonal skills.
Embody understanding of GE Beliefs and how they apply in a customer facing services team.
Solid computer skills on Microsoft applications
Must have valid authorization to work full-time without any restriction in Nigeria
A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
Must have at least 10 years of post-qualification experience working in Energy, Power and/or Oil & Gas industries.
At least 3 years of experience in a management role.
Demonstrated deep technical domain expertise in the field of O&G Services.
Proven leadership skills in a matrix organization
Demonstrated ability to manage multiple tasks swiftly and simultaneously and work with minimum direct supervision
Additional Eligibility Qualifications
Desired Characteristics:
Bachelor’s degree in Engineering or physical science is preferred
Six Sigma training is preferred
Working knowledge of contract terms and conditions
Familiarity with project labor and material quoting tools
Ability to build trust by respecting the ideas and contributions of everyone
Strong oral and written communication skills
Strong interpersonal and leadership skills
Strong business acumen and commercial savvy
Ability to manage effectively in a dynamic and fast-paced environment
Strong customer service mindset
Effective team contributor and member
Ability to energize teams through inclusiveness and connection with people
Apply here
