Location: Sofia, European Union, BG
Company: British Council
We support peace and prosperity by building
connections, understanding and trust between people in the UK and countries
worldwide.
We work directly with individuals to help them gain
the skills, confidence and connections to transform their lives and shape a
better world in partnership with the UK. We support them to build networks and
explore creative ideas, to learn English, to get a high-quality education and
to gain internationally recognised qualifications.
Working with people in over 200 countries and
territories, we are on the ground in more than 100 countries. In 2021–22 we
reached 650 million people.
Job Title:
Exams Coordinator - Planning and Scheduling
Location: Sofia, Bulgaria
Requirements: Candidates must have the legal rights
to work in country of location at the time of application.
Contract Type: Indefinite contract
Pay-band: 4/H
Gross Salary: 2 100 BGN/month
Additional Benefits:
• 13th
salary
•
Additional Medical insurance covering immediate family
• 23
working days of annual leave
• Work in
international environment
•
Opportunities for personal development and advancement
• Discounts
for our English courses and exams for you and your closest family
• Terminal
Gratuities
Role Purpose & Context:
The purpose of this role is to translate the agreed
demand into capacity/resource requirements for venues and test materials to
fully optimise operations and margins while maintaining service levels,
maximising agility and ensuring contingency. It will also manage, monitor and
adapt the plan to changing requirements reporting on capacity fill,
effectiveness of planning, utilisation, productivity and cost to serve. This
role will coordinate the search for suitable Test Day venues and their
contracting, online registration for all products, compilation of final entry
listings, exams/candidates timetabling.
This role will be part of the Cluster Planning and
Scheduling Team and will deliver services to all countries in EU Exams South
Cluster, with a day-to-day focus on the sub-Cluster in which the role is
situated.
This role will be required to manage remote
relationships within cluster/countries and ensure counterparts understand
requirements and execute to plan on Test Day.
Main Accountabilities:
Product Service Support
•
Coordinates rolling 18-month single plan for all products down to Test
Day.
•
Translates demand into capacity plan for exam sittings, venues and exam
materials, ensuring relevant KPI/business performance measures are met.
• Leads on
all online Registration and Pay solutions, including demand utilisation
analysis, ensuring effectiveness of planning, utilisation, productivity and
cost to serve.
• Leads on
compilation of Entry listings and delivery to Awarding Bodies according to
standards and deadlines.
• Ensures
that orders for examination materials are placed with Awarding Bodies by set
deadlines.
• Leads on
second stage exams enquiries during registration, including Special
Arrangements processing.
• Leads on
timetabling and candidate allocation.
• Leads on
generation and issuing of confirmation of entries.
•
Implements agreed venue strategy for all open and closed exam sessions
where venues are identified and provided by the British Council. Works with
venue owner to book the venues for Test Day.
• Follows
guidance to secure venues and collects feedback from Test Day team in country
on venue performance.
• Performs
financial duties relevant to the function (e.g. raising POs, processing
invoices, etc.).
• Hands
over Plan to Test Day team, min 98% complete.
Relationship & stakeholder management
• Supports
continuous improvement in the efficiency/cost effectiveness/quality of service
delivery/systems in the unit or department.
Risk & Compliance
• Follows
Contingency Plan and manages risks related to supply.
• Uses
standardised processes with agreed corporate risk management procedures
relevant to service delivery (e.g. child protection, security policies,
financial protocols, anti-fraud measures) to protect the interests of the BC
and its customers at all times.
Analysis & Reporting
• Supports
regular planning/capacity meetings.
• Gives
input to relevant dashboards and reports, including cost to resource analysis.
• Provides
input to reports for the corporate audit frameworks.
Leadership & management
• Motivates
and encourages team performance both face to face and virtually.
• Plans and
prioritises line mangees’ operational activities and supports team knowledge
and skills development towards effective delivery of services.
Test Day Support
• Where
appropriate this role will be part of a team carrying out Duty Officer duties
on a rotational basis supporting test day delivery. The test day roster will
include some early morning and weekend cover.
Role specific knowledge and experience
Minimum / essential
• Working
in a challenging environment operating against very tight deadlines
•
Experience working in a compliant and regulated environment
• Planning
and organising experience preferably for a large number of staff
Desirable
•
Experience of managing risk
Language Requirements
Essential
• English
language skills to the CEF C1 level
• Bulgarian
language skills to the CEF B2 level
Education
Desirable
• Degree in
any subject.
Closing date: Sunday, 22 October 2023, applications will close at 23:59 EEST
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct
involvement with vulnerable groups will be dependent on thorough checks being
completed; these will include qualification checks, reference checks, identity
& criminal record checks in line with legal requirements and with the
British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application
please email askhr@britishcouncil.org
Please note: Applications to this role can only be
considered when made through the Apply section of our careers website. Our ‘ASK
HR’ email is only to be used in case of a technical issue encountered when
applying through the careers website. Emails with supporting statements and
CV/Resumes sent to this email address will not be reviewed and will be deleted.
