Panasonic Avionics is the market leader in the world of In Flight Entertainment and Connectivity (IFEC), offering sophisticated products and unparalleled service levels to deliver industry leading in-flight entertainment through video, audio, games, software applications and telecommunications.
Our success is built upon our cutting-edge technology and outstanding customer service, driven by our corporate heritage and as we enter an exciting period of rapid global expansion to support new business, we are seeking experienced IT Systems Administrator to join our team at Langley.
As an IT Systems Administrator you will identify and resolve IT software, hardware and telephony issues. Install, configure, administer, and fine-tune systems and components across the organization in a timely and efficient manner. Work can include help desk ticket resolution, equipment deployment and project support.
As an IT Systems Administrator your main duties and responsibilities will include:
Technical Support
Troubleshoot, diagnose and resolve standard user support hardware and tier 1 and tier 2 software problems including end-user telephony, PCs and enterprise data servers.
Install, configure, deploy, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
Projects
Participate in moderately complex projects and key process improvement initiatives for all IT environments throughout the organization.
Support non-Windows and Windows operating environments.
Support all telephony environments including VOIP and Cellular.
Desired Skills and Experience
Must have IT Customer Services experience.
Ideally hold a Bachelor’s Degree in related field and/or Certification.
Strong Technical IT experience and problem solving within a technical team environment
Enterprise migration and deployment experience required.
Demonstrable strong customer service skills.
Technical knowledge of internal computing and telephony components.
Familiarity with VOIP, DNS and TCP/IP networking.
Excellent written and oral communication skills.
Good interpersonal skills.
Ability to conduct research into issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Experience working in a team-oriented, collaborative environment.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Click here to apply
