Manager - Operations Customer Management. Information
Technology
To support, maintain and optimize the number
management, provisioning and billing systems for MTNN. This includes all
provisioning processes associated with subscriber phone numbers (MSISDN and
SIM/IMSI), including all other operations around activation, rating and billing
for both GSM and Fixed Line accounts, as well as enhancing the procedures and
processes associated with the operations and maintenance of business rules for
all downstream BSS systems in MTNN. The incumbent will play a major role in
defining Application specification in
response to evolving business needs.
Description:
Articulate implementation approach for Number
Management, General Provisioning, Customer Management, Rating, Retail and
Wholesale Billing based on needs of user departments, in line with corporate
goals and business objectives.
Develop solutions to support immediate and long term
requirements of business in line with approved standards and framework, including,
SDLC process and General IT solution deployment standard such as eTOM/NGOSS and
ITIL framework for Business System Solutions (BSS) and Operational Systems
Solutions (OSS), and effective and efficient Project Management framework.
Identify, develop and implement improvements to
effectively manage people, systems, processes and operations.
Participate in the selection of suitable
technologies and negotiate/manage contracts with suppliers accordingly.
Monitor and ensure that operational delivery of
system outputs are met in line with OLAs and SLAs.
Advise business users of the best possible solutions
based on their requirements, growth, emerging technologies and MTNN’s
objective.
Manage system enhancements through core system
upgrades/migration to new/more robust platforms in line with technology refresh
initiatives, etc.
Ensure prompt resolution of issues and provide
prompt feedback on escalated incidents relating to general provisioning
processes, rating and billing in line with ITIL framework and best practice.
Implement Service Improvement Programs (SIPs) to
address issues identified through periodic review of common incidents and
escalations to proactively eliminate service disruptions and ensure full
adherence to effective service delivery and service management.
Liaise with vendors and suppliers to deliver support
and solutions
Manage vendors and ensure SLAs are met through
extensive review/negotiation of SLA agreements.
Coach and train the team to ensure understanding of
the objectives and goals of the department, awareness of set
targets/requirements and regularly review their training needs.
Review performance of individual team members and
complete appraisals in accordance with the employee performance appraisal
procedures and time schedules.
Education:
First degree in Computer Science or related field
from a reputable institution
Fluent in English
Master’s degree in related field will be an added
advantage
Experience:
6 - 13 years’ experience which includes:
Minimum of 3 years’ experience in an area of
specialization; with experience in supervising/managing others
Experience working in a medium to large organization
Experience in Retail billing, wholesale billing, CRM
and resource systems within the telecoms environment
*Eligible Females and People with Disabilities are
encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and
will never ask for payment of any kind from applicants in all MTN’s recruitment
processes and stages such as job application, CV review, interview, meeting,
and final processing of applications.
*MTN is not liable for fraudulent publication of job
offers in MTN’s name or for the fraudulent use of MTN’s name in any manner
whatsoever.
*For whistle blowing and reporting fraudulent
recruitment activities, contact us via MTNN.ForensicServices@mtn.com
ABOUT US
Do you want to be a part of a mission that delivers
a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello family where our people are
our most critical competitive assets.
If you are passionate about working for a brand that
believes and invests in YOU while delivering the best value to those they
serve, then THIS is the place.
Our Employee Value Proposition enables you to work
with meaning, connect to develop, thrive in positivity, and grow with purpose,
all-round, in all aspects to Live inspired.
It’s a great place to work!
