Job Description:
At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of every
connection. Responsible Growth is how we run our company and how we deliver for
our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is
being a great place to work for our teammates around the world. We’re devoted
to being a diverse and inclusive workplace for everyone. We hire individuals
with a broad range of backgrounds and experiences and invest heavily in our
teammates and their families by offering competitive benefits to support their
physical, emotional, and financial well-being.
Bank of America believes both in the importance of
working together and offering flexibility to our employees. We use a
multi-faceted approach for flexibility, depending on the various roles in our
organization.
Working at Bank of America will give you a great
career with opportunities to learn, grow and make an impact, along with the
power to make a difference. Join us!
Job Description:
This role is responsible for managing a financial
center in collaboration with the FC manager. Together they are accountable for
supporting the operational excellence of the FC and ensuring that all aspects
run effectively and cohesively. They have oversight of functions such as the
smooth and efficient functioning of the teller line, day to day policy and
procedure adherence, and improvement of financial center performance.
A Financial Center Assistant Manager
(responsibilities):
• Manages client traffic, engaging and appropriately
routing clients and fostering client retention
• Manages business results through formalized
management routines and coaching
• Creates a world class client experience
environment
• Manages market-level initiative prescribed by
market leaders
• Drives operational excellence by engaging
employees on business strategy
• Manages organizational priorities and effective
execution
This position may also have responsibilities for
managing associates. At Bank of America, all managers at this level demonstrate
the following responsibilities, in addition to those specific to the role,
listed above.
Managerial Responsibilities:
• Diversity & Inclusion: Creates an inclusive
team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and
expects process knowledge, data-driven decisions, simplicity and continuous
improvement.
• Enterprise Advocate: Delivers clear and concise
messages that motivate, convey the “why” and connect contributions to business
results.
• Risk Manager: Leads and encourages the
identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops
team members through coaching and feedback.
• Financial Steward: Manages expenses and
demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and
develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results
through effective team management, structure, and routines.
You’re a person who (required skills):
• Is an enthusiastic, highly motivated self-starter
with a strong work ethic and intense focus on results, acting in the best
interest of the client.
• Collaborates effectively to get things done,
building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver
an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for clients
based on their needs and can resolve problems independently or bring in others
as needed.
• Communicates effectively and confidently, and is
comfortable engaging all clients.
• Has the ability to learn and adapt to new
information and technology platforms.
• Applies strong critical thinking and
problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines
in daily activities to do what is right for clients and the bank, adhering to
all applicable laws and regulations.
• Can manage complexity, prioritize tasks, delegate
and execute in a fast-paced environment.
• Can interpret performance results, find
opportunities to drive success and hold others accountable to results.
• Can be flexible to work weekends and/or extended
hours as needed.
You’ll be more prepared if you have (desired
skills):
• Experience in financial services and knowledge of
financial services industry, products and solutions.
• Experience in mortgage, retail or hospitality.
• Experience working in an environment with
individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.
Skills Used in this Role:
• Coaching
• Customer Focus
• Decision Making
• Establishing Trust
• Influencing
• Learning Agility
• Demonstrating Technology
• Overcoming Objections
• Risk Management
• Time Management
• Sales Management
• Consumer Products and Solutions
• Cash Management
• Multitasking
• Active Listening
Shift:
1st shift (United States of America)
Hours Per Week:
40