Vacancy at The British Council, Lagos

The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one 
another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

The British Council is recruiting to fill the below position of:

Job Title: Head of Customer Service

Location: Lagos
Region: Sub Saharan Africa
Department: English & Exams
Job Category: Customer Services
Pay Band: 7

Purpose of Job 

• Ensure the highest quality British Council Customer Experience is delivered consistently across Nigeria.
• Regularly evaluate the quality of service provided through customer feedback, recommend and make improvements accordingly.
• Lead the Customer Services Team, demonstrating the values, behaviours and knowledge required by Customer Service Professionals.

The following are particularly important in the way we work: 

• We integrate all aspects of our work regardless of how they are funded
• We are entrepreneurial in seeking and exploiting new opportunities;
• We are clear and confident about our offer to partners and customers: access to UK excellence; our reputation as a trusted partner and provider; our ability to work across sectors; our access to international networks;
• We put our values - people, creativity, mutuality, professionalism, integrity - at the heart of our work. We are committed to equal opportunity and to the celebration and promotion of diversity and inclusion.
• We focus on delivering excellence to the customer in order to achieve maximum impact;
• We work with and through partners to ensure that our work is relevant and to increase impact and sustainability;
• We are forward-thinking in our use of new technologies to communicate with our audiences;

Responsibilities

• The post holder will be responsible for evaluating existing and new models of customer service provision in light of the Nigeria exams doubling ambition and various British Council operational and financial change programmes.
• The Customer Service team handles approx. 2, 500 enquiries per month and is expected to meet a range of demanding mystery shopping, enquiries into sales, and quality monitoring targets.
• The CSM manages a team of 3 Customer Service Officers and 2 Customer Service Assistants located at the Front Office Lagos as well as one in Kano.
• The role will also have a working relationship with 3 Customer Service staff in Abuja.

Accountabilities, Responsibilities and Main Duties
Strategy and Planning: 

• Create a culture of continuous improvement in Customer Services through the development, implementation and communication of a clear strategy.
• Use the Customer Management Framework self-assessment, the Customer Service Strategy and the Customer Service Management Toolkit to improve service quality.
• Work with Head of Marketing and Communications and Exams management team to agree an annual promotional plan and contribute to the development and delivery of the annual Marketing Action Plan.
• Manage data collection for the purpose of understanding our customers and competitors and to provide an evidential basis for critical business decisions.
• Assist the English and Exams department in adhering to Exams and Teaching Centre Quality Standards and achieving targets by considering these requirements in the Customer Service Strategy and service improvement decisions.
• Refer to guidance from the SSA Regional Customer Management Lead and the UK Customer Management Team when planning and to report back to the Lagos office and the Customer Management team on progress to these.

Team Leadership and Management: 

• Lead the Customer Service and the cross-SBU Customer Service project team.
• Effectively lead, engage and line manage Customer Service Officers and Customer Service Assistants by providing regular and timely feedback on performance in compliance with all aspects of British Council performance management as set out by HR policies.
• Recruit for excellence in accordance with corporate recruitment standards and employment law.
• To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.
• To substitute for management team members.

Service Delivery and Improvement: 

• Lead on the implementation of a customer service improvement plan for the Nigeria Directorate.
• Regularly evaluate the level of customer service being provided and use the results to implement improvements for British Council customers. Evaluate through: Scorecard, customer satisfaction questionnaires, Customer Comments, Net Promoter questionnaires, Mystery Shopping results, customer focus groups EQS and TQS results and conversations with customers.
• Continuously improve the level of service by monitoring the quantity and quality of calls, face to face and email enquiries, registrations and conversion to sales rates and missed calls. Use this data to inform ambitious targets in the Customer Services Strategy and CS staff development initiatives.
• Communicate improvements and success stories to customers and all staff.
• To feedback customer insights and comments into the Exams, MARCOMMS and other commercial services groups customer and advise on channels for maintaining and reaching new markets.
• Manage internal stakeholder relations including implementation of Service Level Agreements with key departments, review and revision of these as appropriate. Agreed standards are met and stakeholders are kept up to date through regular reports and/or meetings.
• Day to day running of British Council Customer Services but responsible directly for the Lagos hub.
• Manage the team to ensure appropriate staffing levels are maintained at all times in line with customer needs.
• Act as a central contact point for departments within the office to ensure British Council objectives are delivered effectively through the CS team and regularly update the Service Level Agreement accordingly.
• Ensure the CS team deliver the British Council branded Customer Experience consistently and in accordance with British Council Corporate Customer Services Standards and Policies.
• Map the Customer Journey, measuring the Customer Experience regularly to make improvements.
• Communicate the branded Customer Experience to British Council Nigeria as a whole. Evaluating service performance and continuous service improvement.

Continuous Professional Development and Performance Management: 

• Recognise learning gaps and address these with training, coaching or shadowing and address performance issues quickly, effectively and in line with HR policy.
• Line manage up to 6 members of staff according to essential HR standards.
• Manage overtime, time in lieu and annual leave in line with financial control standards and in order to minimise cost.
• Ensure the continual professional development of Customer Service Officers and Assistants by putting development plans in place and offering quality and CS specific induction, training and coaching required allowing them to fulfil their duties to the highest standards.
• Ensure that own professional development and training is continued

Staff Management 

• Direct: Customer Services Team
• Indirect: Customer Service Improvement Project team and other relevant working groups

Key Relationships 
This list is not exclusive but demonstrates that the range of internal relationships reflects the range of external ones. 

Key Internal Relationships include: 

• Nigeria Senior Leadership Team
• Examinations Managers
• SBU leads
• Examinations Services staff
• Marketing and Communications Manager
• The UK Customer Management Team and the Regional Customer Management Lead.

Key External relationships include: 

• Exams Board representatives in the UK and SSA region;
• Staff from DFID, FCO
• Candidates
• Global and regional SBU external stakeholders
• CS peers in analogous organisations in Nigeria and worldwide
• ICS.
• Senior staff from educational institutions
• Venue staff
• Enquirers

Person Specification

Behaviours
Essential: 

• Working together (more demanding)
• Connecting with others (more demanding)
• Being Accountable (more demanding)
• Making it happen (more demanding)
• Shaping the future (more demanding)
• Creating shared purpose (more demanding)

Skills and Knowledge

Essential: 

• Business Management and Development - Level 1
• Computer Skills - Level 1
• Marketing and Customer Service - Level 2
• Presentation skills.
• Strong Attention to Detail.
• Strong Organisation Skills.
• Dealing with Conflict.
• Stakeholder Management
• Change Management.
• English Language proficiency to IELTS band 8.0 in all areas (or equivalent).
• Good presentation skills.
• Knowledge of the education and qualification systems in the UK and Nigeria.
• Analysing data and formulating recommendations.

Experience 

Essential: 

• Line management and leading a customer service team to meet challenging targets.
• Monitoring service to quality standards; devising and implementing improvements to these.
• Three years' work experience in a customer service management role.
• Track record of working across departments to drive customer service improvements

Desirable: 

• Experience of managing a call centre.

Qualifications 
Essential: 

• Education to Degree level or equivalent.

Desirable: 

• A business-related degree.
• A qualification in Customer Service.

Click the link below to apply:
https://jobs.britishcouncil.org/RegistrationFormV2.aspx?enc=mEgrBL4XQK0+ld8aNkwYmPjVRhA2ReVOCd9jGGZ0GtGcpEBBchxhjbuWitlU5hnaVqOIANU7klJeGCZelV1B0eFoaaP1i7ICCVBSDH0p4h5FPUBi1Jx6/DbqeMhFnoUiFaTdMyJVqTpV3kSKgFNiTQ==&eoq=1&utm_medium=AtsApplyLink&utm_source=external&utm_term=sub-saharan-africa-nigeria-lagos-english-and-exams-customer-services-pay-band-7&utm_content=head-of-customer-service-nigeria&utm_campaign=british-council-recruitment

Amnesty International Job for a Researcher in Abuja

Amnesty International is a global movement of more than 7 million people who campaign for a world where human rights are enjoyed by all. We reach almost every country in the world and have: more than 2 million members and supporters who drive forward our fight for rights more than 5 million
activists who strengthen our calls for justice.

Our aim is simple: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they're denied. And whether we're applying pressure through powerful research or direct lobbying, mass demonstrations or online campaigning, we're all inspired by hope for a better world. One where human rights are respected and protected by everyone, everywhere.

Amnesty International is  recruiting to fill the position of:

Job Title: Researcher

Location: Abuja
Grade: 5

Job Purpose
As Amnesty International’s lead expert on Nigeria, to lead on the development and implementation of overarching research and campaigning strategies to deliver impact in relation to agreed priorities, providing research expertise, research management, political judgment and analytical, communication and representational skills.
AI Nigeria Purpose:
Amnesty International Nigeria is a national human rights entity that is part of a global human rights movement, established to address national human rights priorities as well as create the possibility for people in Nigeria to join Amnesty International’s global human rights campaigns.
Our mission in Nigeria is to address pertinent national human rights issues through research, campaigning and human rights education, and to empower Nigerians to take action on issues that matter to them through AI’s international human rights movement; and to leverage Nigeria’s influence regionally and globally to promote human rights domestically, bilaterally and internationally.
Amnesty International Purpose:
We campaign for meaningful human rights change; enable effective human rights activism and work to persuade governments and other actors to uphold universal human rights standards. .
Working Relationships:
Reporting to: Director, Nigeria National Office

Posts that this job manages:
This post has no line management responsibility. However, the researcher participates in coordinating the work of the team, other participants in research and campaigning projects, temporary staff and team volunteers.
Other key relationships:
The researcher works in close collaboration with the campaigner and other posts in the
national office, as well as posts in the International Secretariat and in the Amnesty International movement as relevant.
Main Responsibilities
To lead on the development and implementation of overarching research and campaigning strategies to deliver impact in relation to agreed priorities on Nigeria or thematic areas, including strategies to identify the most effective ways to address human rights concerns; and to lead on designing specific projects and producing, implementing, monitoring and evaluating plans for both these and initiatives begun by others.
To monitor, research, investigate and analyze human rights-related developments in order to provide timely, accurate, independent and impartial assessments and expert advice on the human rights situation in Nigeria or thematic areas.
To organize, take part in and lead, where agreed, field research and other missions, leading specifically on information-gathering, fact-finding, analysis and assessment of human rights concerns, including in response to crisis situations; prepare, where necessary, security assessments, political and other briefings in relation to the mission for Amnesty International management, mission participants and internal or external stakeholders; and represent Amnesty International in the field.
To contribute to the development of sub-regional and region-wide strategies and plans for research and campaigning and provide input into internal discussions on the Amnesty International mission, policy, organizational and other issues in order to increase the effectiveness of Amnesty International’s work.
In consultation with management, to participate in coordinating the work of the team, including through setting priorities, preparing work plans, monitoring their progress and contributing to maintaining basic budgets.
To contribute to the overall flexibility of resource use and provide cover for other staff as agreed with management.
To perform all necessary administrative tasks to ensure effective self-servicing, participate in the recruitment and induction of new staff and consultants and perform other corporate tasks as appropriate.
· To represent Amnesty International to external stakeholders, including in governmental, inter-governmental and various public forums, as well as to all forms of news media, civil society organizations and political, economic and other actors; and to communicate Amnesty International’s concerns, positions and, where relevant, campaign strategies to external and internal stakeholders.
To develop and maintain effective constituencies of public and confidential contacts and partners in and outside the organization - such as human rights activists, members of legal and other professions, UN agencies and governmental representatives - to optimize information gathering and verification and the development and implementation of effective strategies and plans.
To write reports and other materials for publication and internal use and contribute to and provide expert advice in relation to written and other materials produced by other staff within AI Nigeria, as well in the International Secretariat and in the Amnesty International movement as relevant
To manage research, oversee the research work carried out by the team and others and, as appropriate, to contribute to the selection of external consultants and supervise, support, coordinate and provide expert advice on their work.
To contribute to the development and maintenance of an effective information management system.
What Does Success Look Like In This Job?
A successful researcher will have developed and implemented an effective and deliverable strategy on Nigeria; produced, implemented, monitored and evaluated related action plans within set deadlines; practiced rigorous analysis and identified critical issues in a timely fashion; maintained and developed effective networks and written high quality reports and other materials for publication and internal use; and effectively represented Amnesty International and communicated its key messages.
They will have contributed to the effective functioning of the team, and to the implementation of Amnesty International’s mission, upholding Amnesty International’s values at all times.
Skills and Experience
Proven experience of undertaking research on human rights or related issues.
Specialist knowledge and preferably first-hand experience of Nigeria and/or thematic areas in your brief and an in-depth understanding of the nature of key human rights concerns, as well as political, social, legal, economic, cultural, ethnic, racial and gender issues in them.
Ability to deal in a sensitive and understanding manner with a variety of people, including survivors of human rights violations and others who may be distressed.
Experience of working in a team and understanding of the importance of efficient communications for the coordination and effective functioning of teams.
Demonstrated commitment to human rights, e.g. through previous work, membership of an organization, involvement in advocacy of human rights, etc.
Experience of managing conflicting demands, meeting deadlines and adjusting priorities.
Ability and willingness to undertake personal administrative tasks in accordance with
Amnesty International’s guidelines on self-servicing.
Understanding of equal opportunities, cultural diversity and gender issues as well as a commitment to apply relevant policies.
Ability to use participatory approaches, methodologies and tools when working with rights holders, partners, AI staff/activists and others
Ability to exercise good political judgment, thorough analysis and diplomacy to develop effective strategies to impact on human rights in the region.
Ability to represent Amnesty International to external stakeholders; and to communicate Amnesty International’s concerns, positions and, where relevant, strategies to external and internal stakeholders.
Proven experience of writing research materials for a variety of audiences, together with an understanding of the importance of tailoring materials for various target audiences including through digital channels.
Ability to understand and express ideas in English and, where applicable, other relevant languages, in a fluent, clear and concise way, both orally and in writing; draft text in a variety of styles, e.g. documents such as substantial reports, government correspondence and media and action materials.
How You Work - Competencies:
Competency: Level: (A, B or C)
Delivering results - level C/B
Making decisions - level B
Taking the initiative - level C
Communicating and influencing - level C/B
Working with others - level C/B
Developing oneself and others - level B
Contributing to a dynamic, effective Nigeria National Office - level B
Equality Statement:
Equality and diversity is at the core of our values and staff are expected to work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected.
Conflict of Interest:
Public or other activity, affiliation to or support for any group or organization, personal association or other factor which may generate a real or perceived conflict of interest with Amnesty International’s principles (specifically independence and impartiality), or raise a security concern, or otherwise prevent the candidate from carrying out key functions of the specific post and would therefore disqualify the candidate from being appointed.
Benefits
Salary is competitive.
There will be a requirement to travel and represent Amnesty across the country.
You will be part of a lively network of peers and colleagues from around the world.

Click the link below to apply:
https://careers.amnesty.org/vacancy/research---nigeria-1450/1476/description/

Deloitte Nigeria Tax Graduate Programme 2016

Deloitte is the largest private professional services network in the world. Our reputation for providing high quality services with integrity has earned us the trust of our clients and our people.
If you're ready for a career with a dynamic organisation in an environment that fosters professional development and career advancement, you're ready for Deloitte. With 210,000 people in over 150 countries, Deloitte member firms serve more than 80 percent of the world's largest companies as well as large national enterprises, public institutions and successful fast-growing companies.

Deloitte is  recruiting to fill the below position:

Job Title: 2016 Tax Graduate Programme

Reference Code: 115467
Location: Lagos
Firm Service: Tax
Type of Position: Full-time

Job Description
Deloitte offers a world of opportunities for individuals with an unquenchable thirst for knowledge, passion for success and impeccable integrity. We are looking for top flight candidates who are set to start enviable careers as 'ASSOCIATES' in the Tax function.
Ideal candidates will gain hands-on experience while delivering value-added services to some of the world's most sought after clients.
Applicants must meet the following Educational/Professional Qualifications & Person Specifications:
Requirements
Bachelor's degree with a minimum of second class upper division
HND degree with a minimum of upper credit
Proficiency in the use of Microsoft Office Suite
Conscientious, confident and of proven integrity
Membership of ICAN, ACCA, and CPA would be an added advantage.
Not more than 26 years old by 31 December, 2015
Excellent communication (oral and written) and interpersonal skills

Visit  https://careers.deloitte.com/jobs/eng-us/details/j/115467/the-2016-tax-graduate-programme?src=JB-12762  for more information on how to apply

Recruitment at The United Nations Children's Fund (UNICEF)

The United Nations Children's Fund (UNICEF) - In September 2014 UNICEF began implementing a joint programme with UN Women on Women, Peace and Security (WPS) funded by the European Union (EU). The programme will support the Nigerian Government (Federal level), three
Northern Nigerian States namely Adamawa, Gombe and Plateau and selected Local Government Areas (LGAs) to strengthen women’s leadership, advance gender equality and improve protection for women and children in conflict settings. 

UNICEF is responsible for implementation of Component 2 of the programme, namely ‘to increase access to reporting mechanisms and protective services for girls and women affected by human rights abuses, including gender based violence, in 3 states of northern Nigeria”. This will entail enhancing avenues for reporting of child rights violation and Gender Based Violence in Plateau and Gombe States, strengthening access to and quality of services for children and women who have experienced violence (including gender based violence (GBV), abuse, neglect and exploitation and strengthening the information management system for collecting data on violations.


The United Nations Children's Fund (UNICEF)  is  recruiting to fill the positions of:


Job Title: Administrative Officer
Location: Abuja
Level: National Professional (NO-A)
Contract Type: Fixed Term
Duration: Two years
Purpose of the Post 

• The incumbent is accountable for delivery of efficient and cost effective administrative support services, providing guidance for operations of administrative support services and management of administrative staff.
• Ensures the office’s administrative operations and services are in compliance with the organizations administrative policy, procedures, rules and regulations.

Qualifications and Competencies required 

• University degree in Social Sciences, Business Management, Administration, Finance or any other relevant field of discipline.
• One year of relevant professional work experience with a International Work experience in office management, administration, finance, accounting, ICT, human resources, supply or any other relevant function.
• Work experience in emergency duty station
• Fluency in English and local working language of the duty station
• Administrative service management functions of the job as required in the context of the country situations and conditions of service.
• Gender and diversity awareness
• Leadership in identifying, encouraging and monitoring capable women
• Knowledge of the global commitment err aid effectiveness, including the Paris Declaration on Aid Effectiveness, the Accra Agenda for Action as well as knowledge of the Global Programme Partnerships (GPPs).

Job Title: Education Specialist
Vacancy number: VN-NGR-03-2016
Location: Abuja
Level: National Professional (NO-C)
Contract Type: Fixed Term
Duration: Two years
Purpose of the Post 

• The incumbent of the post is accountable for planning, implementing, monitoring and evaluation of education programme(s) to ensure overall efficiency and effectiveness of the programme management, delivery and accomplishment of programme goats and objectives.
• Across the education programme(s), accountable for identifying inequities in education, and for developing innovative approaches and programmes to eliminating these.
• Collaborates across the programme(s) to ensure gender and equity based mainstreaming.
• Ensures that monitoring mechanisms are in place to track progress towards goals and targets in education

Qualifications and Competencies Required 

• Advanced university degree in one or more of the discipline relevant to the following areas: Education; Primary Education, or a Social Sciences fields relevant to international development assistance.
• Five years of progressively professional work experience at national international levels in field programme relevant to education programme.
• Experience working in the UN or other international development organization an asset. Experience in national level development assistance is an asset. Experience with addressing gender disparities and asset Background/familiarity with Emergency.
• Fluency in English and local working language of the duty station.
• Advanced technical knowledge of the theories, principles and methods in one of the following areas: Education; Primary Education, Educational Planning, Economics, Social Sciences, and/or related fields.
• Gender and diversity awareness
• Leadership in identifying encouraging end mentoring capable women.
• Knowledge of the global commitment on aid effectiveness, including the Paris Declaration on Aid Effectiveness, the Accra Agenda for Action as well as knowledge of the Global Programme Partnerships (GPPs)
• Knowledge of theories and practices in: Programme/project management in Education, Monitoring and Evaluation, Training and Capacity Development in Education, Alternative Basic Education, Curriculum Development and Knowledge Management.

Job Title: Education Specialist
Vacancy number: YN NGR-O44U1
Location: Ondo
Level National Professional (NO-C)
Contract Type Fixed Term
Duration Two years
Purpose of the Post
The incumbent is accountable for fundraising and establishing education partnerships, engaging in networks, ensuring leveraging of funds, identifying inequities and ensuring budgeted equity- based State level Education Sector Plans in focus states, accomplishment of programme outputs, develop quarterly budgets and reports, planning, monitoring and reporting as required of progress.

Qualifications and Competencies Required 

• Advanced university degree in one or more of the disciplines relevant to the following areas: Education, Primary Education, or a Social Sciences fields relevant to international development assistance.
• Five years of progressively professional work experience at national and international levels in field programmes relevant to education programmes. Experience working in the UN or other international development organization an asset Experience in national level development assistance is an asset. Experience with addressing gender disparities and asset
• Fluency in English and local working language of the duty station.
• Advanced Technical Knowledge of the theories, principles and methods in one of lire following areas: Education; Primary Education, Education Planning, Economics, Social Sciences, and/or related fields.
• Gender and diversity awareness.
• Leadership in identifying, encouraging and mentoring capable women.
• Knowledge of the global commitment on aid effectiveness, including the Pans Declaration and Effectiveness, the Accra Agenda for Action as wet as knowledge of the Global Programme Partnerships (GPPs).
• Knowledge of theories and practices in: programme/project management in Education,
• Monitoring and Evaluation. Training and Capacity Development in Education, Alternative Basic Education. Curriculum
• Development and Knowledge Management.
• Experience establishing partnership, working through networks and fundraising to achieve results.

Job Title: National Consultant for an Assessment on Reintegration of Children Associated with Armed Forces and Groups (CAAFAG)
VN No.: VN-NGR-03-2016
Location: Maiduguri with travel within and outside Borno State
Level: NOB
Type of Appointment: Special Service Agreement (SSA) for 7 Weeks
Background/Purpose of the Consultancy 

• The North East of Nigeria conflict severely impacted children. In particular, both boys and girls, have been used by armed groups both in support and combat roles. Girls have also been subjected to sexual violence during the course of the conflict.
• It is critical that children are supported in the short term and longer term to reintegrate into their communities.
• The purpose of this consultancy is to support the UNICEF Nigeria Country Office to scale up its emergency response programme related to children associated with armed forces and groups (CAAFAG) to ensure fulfillment of UNICEF’s CCC Child Protection Commitment 7.
• Under the guidance of Chief of Child Protection, Child Protection in Emergencies Manager and Child Protection Specialist (Borno), the consultant will contribute to the implementation of the UNICEF’s programme on Children Associated with Armed forces and Groups (CAAFAG).

Major tasks to be accomplished: 

• Assist in developing locally-informed programme for community-based reintegration of children associated with armed groups in the North-East
• Scoping and assessment on the available services, programmes and potential partner organizations for the operation of a community reintegration scheme and opportunities for the establishment of a transit centre for children associated with armed groups in Borno State

Minimum Qualification 

• University degree in Social Science, Law, Social Development, Human Rights or related field
• Minimum of two years of work experience in child protection, child rights, youth programmes or emergency operations/relief assistance
• Experience in undertaking scoping missions or field research is highly desirable.
• Relevant work experience with nongovernmental organizations, UN or government is desired
• Experience on reintegration programmes for children associated with armed groups is desirable
• Excellent planning and organizational skills
• Ability to working dependently
• Knowledge of common computer software, such as MS Excel, MS Word, PowerPoint and Access
• Excellent communication skills - both oral and written
• Fluency in English. Knowledge of Hausa and Kanuri would be an advantage.

Job Title: International Consultant on Unaccompanied and Separated Children (UASC)
Vacancy number: VN-NGR-02-2016
Location: Maiduguri with frequent travel in the NorthEast of Nigeria
Level: P3
Contract Type: Special Service Agreement (SSA)
Duration: 10 months
Background/ Purpose of Consultancy 

• As a result of the intensified fighting, there were mass displacements, resulting in 1,978,950 persons displaced in the three North-Eastern States of Nigeria. The nature of the conflict and the resultant displacements have caused a large and growing number of children separated from their primary caregivers. Preparations for interim care arrangements and reintegration support for children affected by armed conflict are an urgent priority.
• The purpose of this consultancy is to support the UNICEF Nigeria Country Office to scale up its emergency response programme related to unaccompanied and separated children (UASC) to ensure fulfillment of UNICEF's CCC Commitment 4. This includes ensuring interventions are in place to prevent and address family separation and to promote family-based care where possible, in coordination with partners.
• Under the supervision of the Child Protection Specialist (Borno) and technical guidance of the Child Protection in Emergencies Manager, the consultant will assess the gaps in the programme, including in the capacities of partners address the gaps and strengthen capacities for effective programme implementation in identification, registration, tracing, reunification and appropriate alternative care for UASC.
• The consultancy will also support capacity-building initiatives, including trainings of partners to carry-out identification, documentation, interim care, psychosocial support, family tracing, reunification and follow-up of unaccompanied and separated children, as well as prevention of family separation (primary and secondary).

Major Tasks to be accomplished 

• Prepare action plan for sensitization, training and coaching for state and non-state partners on case management of UASC based on capacity gaps and gaps and challenges in programme implementation
• Coach and train State and Federal Ministries of Women Affairs and Social Welfare social welfare officers and assistants and National and State Emergency Management Agencies on effective approaches to UASC in accordance with the action plan
• Provide technical support to the UNICEF's partners on identification, registration, tracing, reunification and documentation of UASC
• Provide technical support to the UNICEF's partners on placing UASC under appropriate alternative care systems, with particular attention to the provision of care for high risk children i.e., children associated with armed groups, children born out of sexual violence etc.
• Provide technical support to state and non-state partners for the operationalisation of the Child Protection Information Management System (CPIMS) and Case Managements System
• Provide technical guidance to and oversee the development of national consultants' on UASC monthly work plans
• Monitor implementation of UASC project by UNICEF's partners
• Contribute to preparation of programme status reports required for donors, management or others, including data collection of key M&E indicators

Qualifications or Specialized Knowledge/Experience required 

• Master's Degree in Social Science, Social Work, Social Development, Child Development or related field or minimum of five years of relevant experience, preferably with UN or NGOs at national or international level, in the field of unaccompanied and separated children in situations of armed conflict
• Minimum of five years' experience in child protection
• Experience in developing and implementing systems of identification, documentation, tracing and reunification of UASC
• Experience in developing and delivering training, including on UASC
• Experience of working in an emergency context is desirable
• Ability to work independently in the field
• Fluency in English and excellent communication skills both oral and written. A working knowledge of French would be desirable to facilitate coordination for cross border tracing and reunification.

How to Apply
Interested and qualified candidate should submit their applications, accompanied by updated CV's in English and a completed United Nations Personal History Form.

Applications should be sent to: nrecruit@unicef.org Candidates are advised to put the position title they are applying for on the subject line of their emails.

Application Deadline  3rd February, 2016. 

Country Manager Job at Cisco Nigeria

For years, Cisco's vision has been to change the way the world works, lives, plays, and learns. Our vision is more relevant today than ever. We made the Internet what it is today.
First, we focused on creating connectivity. Now, we're entering the Internet of Everything transition—an era where we'll help create unprecedented value by connecting the unconnected.

The Internet of Everything is a global industry phenomenon that is driving the biggest market transition for Cisco and our customers. This includes the intelligent connection of people, process, data, and things. It's where everything is converged on the Internet, making networked connections more relevant and valuable than before.

To help us bring this vision to life, join us in our exciting journey.

TOMORROW starts here

Job Title:  Country Manager

The Business Entity
Cisco Sales is all about Inspiring Dreams, Accelerating Growth, Connecting Worlds, Recognizing Wins, Respect and enabling you to be your best. Does this sound intriguing to you? Welcome to Cisco.

The Team
Come an join the dynamic fast paced West African team based in the vibrant city of Lagos. As the Country Leader you will be responsible for the sales organisation directly and the support organisation indirectly.

Role & Responsibilities
Sales leadership
Industry knowledge: Enterprise and Service Provider
Direct and Indirect Sales Model
Minimum Qualifications
(Required Skills)

•Executing a country wide vision and strategy that delivers transformational value to our customers and partners.
•Develop, lead, manage and orchestrate the Cisco business, customers and partners in-country to drive profitable growth
•Develop government relationships with the key political leaders to drive a Digital agenda for the Country
•Attract, retain, coach, mentor and inspire all employees in Country ,
•Establish and lead a Country Leadership Board representing all employees in Country
•Be inclusive and drive a diverse people strategy
Align to the People Deal, where we offer the unique chance to connect everything, innovate everywhere and benefit everyone, and where we expect in return employee behaviour aligned to these same three pillars
 •Drive growth in Commercial , Local SP, Public sector and Country Transformation business
•Orchestrate and align the different Cisco segments operating in-country
•Set and achieve stretch profit and revenue growth targets
•Actively manage and achieve Operational Excellence metrics
•Develop, enhance and strengthen the Cisco brand in Country representing all functions of the company; spokesperson for Cisco in Country
•Act as external point of contact for country, develop strategic relationships across entire ecosystem (Customers, Partner, Government, Competitors, Interest Groups).


Desired Skills
Shared accountabilities/interlocks
BE Engagement
Large Complex Deals
Specialist and SE resources
Renewals

Visit http://reflectjobs.blogspot.com.ng for more information on how to apply.

Graduate Visa Assistant Job at The U.S. Consulate in Lagos

The U.S. Consulate in Lagos is seeking to employ suitable and qualified candidate for the position in the Consular Section (CONS):


Job Title:  Visa Assistant

Basic Function of the Position
The incumbent responds accurately and efficiently to incoming email, phone and postal mail correspondence regarding American Citizens Services and immigrant and non-immigrant visa from both the public and Congressional offices.
S/he reports directly to the Correspondence Team Leader and works closely with LES team leaders, unit chiefs, and with the entry-level officer assisting the Correspondence Unit.
Position Requirements
Note: All applicants Must address each selection criterion detailed below with specific and comprehensive information supporting each criterion or the application will not be considered:
A University degree in one of the following: Social Sciences, Accounting, Humanities, Language Arts, or Natural Science is required.
Thorough knowledge of U.S. immigration laws, regulations and procedures is required.
Proficiency in MS software packages with the ability to draft correspondences and respond independently to inquiries.
Minimum of two (2) years work experience in Consular or other work related to customer services, correspondence, or the application of regulatory material is required.
Level IV (fluent) Speaking /Reading/Writing in English is required. Language proficiency will be tested. Level IV (fluent) of one other local language (Igbo, Hausa or Yoruba) is required.
Selection Process
When fully qualified, U.S. Citizen Eligible Family Members (USEFMs) and U.S. Veterans are given preference. Therefore, it is essential that the candidate specifically address the required qualifications above in the application.

Additional Selection Criteria
Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.
Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.
Current employees serving a probationary period are not eligible to apply.
Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report are not eligible to apply.
Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
Salary
Or Ordinarily Resident (OR) - N4,766,721 p.a. (Starting basic salary) Position Grade: FSN-07
In addition to the basic salary, all allowances will be paid in accordance with the Mission Local Compensation Plan.
Nor - Not-Ordinarily Resident - AEFM - US$40,665 p.a. EFM/MOH - US$35,014 (Starting Salary) p.a. Position Grade: FP-07*
Method of Application

Interested and qualified candidates for this position MUST submit the following, or the application will not be considered:
Application for U.S. Federal Employment (DS-174); or a current resume or curriculum vitae that provides the same information as a DS - 174; plus.
Candidates who claim U.S. Veterans preference must provide a copy of their Form DD - 214 with their application.
Any other documentation (e.g., certificates, awards, copies of degrees earned) that directly addresses the qualification requirements of the position as listed above.
A type written and signed application letter specifically applying for this position, and addressing the minimum requirements as advertised. Please reference the job title and announcement number on the application letter.
Limit all electronic (e - mail) submissions to one entry/e - mail not larger than 5MB. Please submit attachments in PDF and Word formats, not pictures.
E-mails received without the appropriate subject line and incomplete applications will not be considered.
Submit Application to: HRNigeria@state.gov

Graduate Trainees Recruitment at PwC Nigeria

PwC helps organization and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 180,000 people who are committed to delivering quality in Assurance, Tax and Advisory services.

What are you seeking in your career? Whether you’re an accomplished professional or a promising new talent, you’ll be challenged by the work, the people on your team, and the clients we serve — from rocket-fuelled start-ups to the world’s leading organisations. You’ll be constantly learning, and your ideas will be welcomed in an atmosphere of collaboration and teamwork.


Job Title: Graduate Trainees


Roles & Responsibilities
Your learning with us begins with a structured 6 - 8 weeks induction course. This is the first element of a development framework that will help you build business awareness, technical, personal and management skills throughout your career.
Professional qualifications will play a vital role in your career. We will provide you with all the support and resources you need to excel in your professional exams. . A coach who will play an important role in your career development will be made available to help you unlock your potentials, so that you can perform at your best..
International development is a valuable development opportunity which our global network can provide .This provides you with the opportunity to spend a year or two gaining experience and fresh perspectives with one of the PwC firms around the world, or explore new cultures during short-term client assignments or training courses abroad.
Self-directed, career-long training is a key feature of life here at PwC. The entire working environment is designed to empower you to learn.
You will have access to a wealth of critical knowledge, such as best practices documentation and methodology tools. We will provide you with continuous on- the-job guidance, and you will acquire key knowledge about industries, business strategy and practical business issues faced by our clients through your daily experiences.
Requirements
* Fresh Graduate
* Completed NYSC
* Minimum of 2nd Upper Class Honours

Additional Information
These positions are for our Assurance and Tax Regulatory Services

Click the link below to apply:

http://www.pwc.com/ng/en/careers/vacancies.html

Hewlett Packard(HP) Job for an Executive Assistant in Nigeria

Hewlett Packard Company provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.


Job Title:  Executive Assistant



Description
Compiles and reviews reports detailing performance indicators, sales trends, and other sales data related analysis.
Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
Handles a limited number of customer accounts that are highly complex with strategic importance.
Supports solutions that impact other departments.
Facilitates compliance requirements.
Schedules and supervises executive appointments, meetings & events.
Ensures key office logistics and maintains records.
Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).
Qualifications
Education and Experience Required
A university degree (Bachelor) or equivalent.
Typically 4+ years experience in a customer service role.
Knowledge and Skills Required
Excellent communication skills. Fluency in English.
Advanced knowledge of internal processes and policies.
Demonstrated project management skills.
Developing mentoring and coaching skills.
Extensive expertise in all MS Office Application.
Strong sense of confidentiality and responsibility
Solid understanding of local legal compliance issues.
Advanced problem-solving and analytical skills.
Strong teamwork skills.
Advanced time management skills.

Click the link below to apply:

https://hp.taleo.net/careersection/2/jobdetail.ftl?job=1488379&lang=en#.Vpvtr9cpyQc.twitter

Microsoft Nigeria Job for an Enterprise Architect

Microsoft Nigeria - If you have unique experiences, skills and passions-and we believe you can bring them all to Microsoft for a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Just imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of Microsoft behind you.

Microsoft Nigeria  is recruiting to fill the position below:

Job Title: Enterprise Architect

Location: Nigeria

Role Overview
This strategic role in the MEA MCC Services team delivers advisory and planning services to Microsoft’s top enterprise customers.
The role enables customers to achieve their most challenging business and organizational goals while leveraging value from their current and future investment in the Microsoft Platform.
This role requires broad technology knowledge and the ability to envision solutions by mapping common customer business problems to reusable end-to-end technology solutions.
Demonstrated ability to engage in senior level business and technology decision maker discussions related to agility, business value, and end to end information technology security is also a must.
Enterprise Architects are key drivers for demand generation and business results.
Key Accountabilities
Business development: This role will be expected and have the opportunity to bring their years of experience and expertise to bear on local business development opportunities and contribute to thought leadership within and across both their local Microsoft business and more broadly across other Microsoft businesses.
Relationship-driven differentiation: What this role provides to customers is unique and available only from Microsoft. They advocate on behalf of the customer back into the Microsoft organization and maximize the value delivered from the relationship. Core activities include:
Arranging Executive Briefing Center visits and bi-directional connection with Microsoft Product Development Groups and many other teams and communities.
Facilitating the Customer’s uptake of Technology Adoption Programs for early advantage from pre-released Microsoft Products.
Harnessing insights from groups like Microsoft Research, one of the largest sponsored technology research organizations worldwide. You also have access to the ‘Library’, a catalog of reference architectures, blueprints, industry insights and benchmark data that adds unique value.
Business-driven portfolio value management: The role takes a principled approach first to understand the customer’s needs and then to develop roadmaps of change that realize value from their Microsoft investment across a heterogeneous IT environment. Activities include:
Creating business case development and benefits management programs that define, track and report accrued value through the optimal application of IT to business challenges.
Orchestrating and/or designing and architecting solutions that leverage both the investment made in the Microsoft Enterprise Agreement and the customer’s current heterogeneous IT environment in the best interests of the customer, driven through a program of orchestrated change and drawing from the collective know-how of Microsoft.
Providing portfolio governance and oversight to drive lifecycle optimization and alignment across all Microsoft-related strategy and planning initiatives.
Teaming to accelerate value: When a Microsoft customer invests in an Enterprise Agreement license with Microsoft, the Enterprise Architect accelerates the time-to-value by aligning the technology deployment and business adoption plans with customer organizational objectives. Activities to support this objective include:
Creating architectural and technology roadmaps that result in stronger business/IT alignment and that drive adoption and value from the Enterprise Agreement.
Orchestrating the use of the Microsoft network of resources formally from within the Advisor’s individual engagement (This can range from formal Solution Architecture through to general technology consulting and beyond. Likewise, an Advisor may be called on by colleagues to contribute from their area of specialization in other large engagements or to team with the support team around specific customer initiatives.).
Knowledge & Experience
Successful candidates would typically have one or more of these qualifications:
The following are higher priorities: Banking; Telco; Manufacturing; Energy
Microsoft Strategic priorities: Cloud/S+S; Enterprise level / Mission Critical Applications; Mobile Desktop; Unified Communications and Collaboration
Enterprise Architect Specializations
IT-led Business Innovation
Business Value analysis and benefits management
Enterprise-level, Business and Information Architecture
IT Governance, IT Portfolio Lifecycle Optimization
Organizational Change Management and Design
Solution Design and Storytelling
This role understands interoperability issues and the strengths and weaknesses of platforms and products, and is able to provide a trusted voice at the decision-making table.
Work experience should involve a mix of business and technology consulting across the lifecycle of Information Technology (examples may include assessment and analysis, design, business case development, architecture, envisioning, planning, deployment, benefits analysis, and management)
The ability and background experience to provide leadership in the practice, and a demonstrated effectiveness in consulting and client management.
Executive-level interpersonal and writing skills.
Experience at forming and leading virtual teams.
Typically, with IT sponsorship, they develop relationships with key line-of-business executives, putting them in position to translate early business needs and insights into actionable IT strategy and assist IT in driving these initiatives to early results and business value.
This work encompasses a solid understanding of business and IT strategy, a principled approach to broader architectural challenges and opportunities, and a great grasp of technology and solutions.
Must have a combination of a Degree (Computer Science, Social Science or Business), and equivalent work experience, MBA degree is an advantage.
At least 8 - 10 years related IT experience.
Must have a proven record of delivering business value from Information Technology at an executive level (CIO, senior manager, CMO, CFO, etc.)
Candidates must have a deep understanding of markets, industries, business, customers, and technology.
Other:
Travel required 60% of time minimum.

Click the link below to apply:

https://www.linkedin.com/jobs2/view/80897820?trk=vsrp_jobs_res_name&trkInfo=VSRPsearchId%3A2728797341453109234790%2CVSRPtargetId%3A80897820%2CVSRPcmpt%3Aprimary

Graduate Trainee Recruitment at the European Commission 2016/2017 (€1,120/Month /1,300 Positions Available)

A paid traineeship of 5 months with the European Commission (or some executive bodies and agencies of the European Institutions like, for instance, the European External Action Service or Executive Agency for Competitiveness and Innovation), starting on either 1st March or 1st October 2016.

You will receive a monthly grant of some €1,120 and reimbursement of travel expenses. Accident and health insurance can also be provided.

Every year, there are about 1,300 places available.
If you are one of the selected candidates you get hands-on experience in the international and multicultural environment. This can be an important enrichment for your further career.


Eligibility Requirements:
The traineeship programme is open to university graduates from all over the world who have a:
degree of at least 3 years of study (minimum a bachelor),
very good knowledge of English or French or German (C1/C2 level in accordance with the Common European Framework of Reference for Languages).
very good knowledge of a second EU official language (required for nationals of EU countries).
Tasks:
Trainees work all over the European Commission. The content of the job largely depends on the service you are assigned to. You may, for example, work in the field of competition law, human resources, environmental policy … A typical trainee’s daily work mainly consists of:
attending and organising meetings, working groups, forums, public hearings,
researching and compiling documentation, reports, consultations; answering queries,
running projects
EU knowledge – insight into the processes and policies of the European Institutions,
practical experience – an opportunity to play a part in the Commission’s day-to-day business,
opportunity to put academic theory into practice.
For More Information:
Visit the Official Webpage of the 2016/2017 Traineeship at the European Commission below:
http://ec.europa.eu/stages/about/whats_en.htm

Application Deadline:  January 29th 2016 (12:00 noon, Brussels time)