Flutterwave is a leading payment technology company
that provides innovative solutions for businesses and individuals. It was
founded on the principle that every African must be able to participate and
thrive in the global economy. To achieve this objective, we have built a
trusted payment infrastructure that allows consumers and businesses (African
and International) to make and receive payments in a convenient borderless
manner.
The Role: The Enhanced Due Diligence (“EDD”) Manager
leads personnel executing the company's due diligence policies for both
enterprise and SMB (business and consumer) customer segments. The EDD Manager
is responsible for overseeing the collection and assessment of enhanced due
diligence customer profiles.
The EDD Manager will oversee the review and
completion of customer profiles requiring enhanced due diligence, in accordance
with Flutterwave policy and procedure, to assess and understand customers’ risk
profiles to prevent the risk of money laundering, terrorist financing, proliferation
financing, fraud, bribery, and corruption. This role reports to the EDD Senior
Manager.
Responsibilities include, but are not limited to:
Execute Flutterwave’s Know Your Customer related
policies and procedures, including the implementation of enhanced due diligence
reviews for both business and consumer customers. Ensure compliance with all
policies and procedures relating to customer due diligence as well as
regulatory requirements.
Review customer profiles completed by EDD associates
to ensure completeness and accuracy of the due diligence within the customer
profile. Return the application/customer profile to the EDD associate if
additional research or analysis is required. Ensure customer risk ratings are
updated in accordance with procedures.
Draft recommended action to the EDD Senior Manager
if the customer exceeds the company’s risk appetite. Ensure recommendations
clearly articulate the rationale and risk to the organization such that the
business can make an informed decision
Lead, mentor, and manage a team of EDD associates.
Ensure completeness, accuracy, and timeliness of associates’ work product.
Evaluate performance based on Key Performance Indicators. Lead team meetings
and foster team development.
Escalate any potentially suspicious activity
identified to the AML Monitoring and Reporting Manager.Recommend strategies,
systems, vendors, and research techniques to enhance the effectiveness and
efficiency of the EDD process or enhancing the customer experience.
Demonstrate expertise and proficiency in the
execution of procedures, conduct quality control on associates’ work product,
and provide clear and direct feedback to team members to improve quality.
Understand red flags and Flutterwave policy and
procedures to understand if a customer poses undue risk to the company, such as
engaging in an unsupported line of business.
Recommend strategies, systems, vendors, and research
techniques to enhance the effectiveness and efficiency of the EDD process or
enhance the customer experience
Oversee quality control for new hires and quality
assurance reviews for experienced hires to continually monitor for quality
output of the team, including proper collection and evaluation of customer documentation
to assess potential risks.
Assist in the hiring and training of qualified EDD
associates, including overseeing quality control reviews on new hire work.
Stay updated on the latest regulatory developments
and changes in AML/CTF, particularly with respect to customer due diligence
requirements.
Track and report on team performance as well as
trending within enhanced due diligence investigations to the EDD Senior
Manager. Assist the EDD Senior Manager with other reporting as required.
Identify trends that may require additional training
across the organization and/or enhancements to the customer due diligence
process.
Required Qualifications to be a Waver:
Bachelor's degree in Financial Management or
Investment Management, Business Management, Commerce, Commerce in Business
Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
Minimum of six (6) years of experience in in a
similar role, preferably in the payment industry. Specific experience with Know
Your Customer programs or conducting EDD a must.
Strong understanding of the legal, corporate
governance, and regulatory environment related to KYC/Customer Due Diligence
requirements and jurisdiction specific regulations.
Ability to detect and mitigate red flags for potential
financial crime, including money laundering, terrorism financing activities,
proliferation financing, and fraud as it appears in customer profiles and
associated transactional activity.
Experience with customer due diligence tools used
for identity verification and external research
Strong problem-solving skills and the ability to
make sound decisions.
Ability to work effectively and drive results in a
fast-paced environment with exceptional attention to detail.
Proficiency in Microsoft Excel.
Strong leadership and time management skills,
including ability to provide direct feedback, setting clear performance
expectations.
Ability to manage and prioritize several tasks
simultaneously and autonomously.
Effective oral and written communication skills, including
ability to develop clear and direct recommendations.
Proficiency in English required, with additional
proficiency in French preferred.
Professional certifications such as Certified
Anti-Money Laundering Specialist (CAMS) are a bonus.