At Nespresso we place people and specialty coffee at
the heart of what we do. As part of our team, you'll be empowered to inspire,
care, act, and innovate to reach your full potential and reimagine what coffee
can be. We're committed to delivering an exceptional coffee experience that
elevates our community, suppliers, farmers, and each other, channeling our
growth-minded spirit to set new standards in global coffee culture. Quality,
sustainability, diversity and inclusion are core to who we are and critical to
our vision of driving positive change. Throughout our factories, boutiques, and
office locations, Nespresso careers are brimming with first-rate opportunities
to push the boundaries of coffee exploration.
We are seeking a passionate and dynamic Boutique
Team Leader for an entry level supervisory role within our community who will
drive sales, service, and operations through respectful, collaborative, agile,
determined, and driven interactions with clients and team members.
Our culture empowers us to provide quality coffee,
experience-focused customer service and growth opportunities. Join our team as
we cultivate coffee as an art to grow the best in each of us.
The approximate hourly pay for this position is
$19.50 - $22.50. Please note that the pay range provided is a good faith
estimate for the position at the time of posting. Final compensation may vary
based on factors including but not limited to knowledge, skills and abilities
as well as geographic location.
Nespresso offers Retail employees, performance-based
incentives, and a total rewards package, which includes a FREE Nespresso
machine and coffee product allowance, a 401k with Company match, educational
reimbursement, health and mental wellness programs, DE&I resource groups,
commuter benefits, pet adoption reimbursement, employee recognition program and
discounts at over 2,000 companies and much more! (Incentives and/or benefit
packages may vary depending on the position)
Responsibilities:
Act as Manager on Duty (MOD), lead by example. Be an
advocate for your team by driving sales and service performance through
coaching and training.
Be an agile coffee expert. You bring the passion, we
provide the training, and you share it with the customer.
Drive personalized coffee experiences by using
storytelling to share your knowledge of our coffee and our sustainability
practices with customers.
Cultivate respectful customer relationships. Though many customers shop online these days,
the store is where we meet many of our customers for the first time.
Care about safety. We are determined to create a
safe, healthy environment for our employees and customers.
Collaborate - whether it’s assisting with cleaning,
organizing stock or innovating a better way of doing things. Share your feedback and ideas to contribute
to our overall success.
Instrumental in executing retail operational
procedures and best practices within the boutique to elevate the customer
experience.
Requirements and Skills:
2+ years’ experience in retail, direct customer
sales and service or hospitality preferred
High comfort level with people interactions;
soliciting customers, owning the customer experience and closing a sale by
bringing product to life
Strong communication and storytelling skills
Ability and willingness to work flex hours including
but not limited to opening and closing shifts, Saturday or Sunday shifts, and
holidays
It is our business imperative to remain a very
inclusive workplace.
To our veterans and separated service members,
you're at the forefront of our minds as we recruit top talent to join Nestlé.
The skills you've gained while serving our country, such as flexibility,
agility, and leadership, are much like the skills that will make you successful
in this role. In addition, with our
commitment to an inclusive work environment, we recognize the exceptional
engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified
individuals to share our mission where you’ll join a cohort of others who have
chosen to call Nestlé home.
Nestlé Nespresso USA is an equal opportunity
employer and is looking for diversity in qualified candidates for employment.
Prior to the next step in the recruiting process, we welcome you to inform us
confidentially if you may require any special accommodations in order to
participate fully in our recruitment experience. Contact us at
accommodations@nestle.com or please dial 711 and provide this number to the
operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.