The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
British High Commission (BHC) is recruiting to fill the position below:
Job Title: Entry Clearance Assistant - Team Leader
Location: Abuja
Job Category: Other British Government Departments (Partners across Government, including UK Visas)
Job Subcategory: UKVI (UK Visas and Immigration)
Grade: A2 (L)
Type of Position: Fixed Term
Duration of Post: 12 months
Job Description (Roles and Responsibilities)
Line management of 5 grade A1(L) staff
Team Leader of the Customer Care and Registry Unit
Management of the different aspects of this team including:
Escalations
Correspondence
IHS (payments and refunds)
Provide daily statistical data to the Operations Manager
Ensure the smooth running of the CCU / Registry teams
Management of JRs and PAPs
File Management
Appeals
ARs
Essential Qualifications and Experience
Previous experience of working within a visa section
Microsoft Office package
Customer service experience preferable
Required competencies:
Seeing the Big Picture, Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace.
Additional Information:
Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
Reference checking and security clearances will be conducted.
Any questions you may have about this position will only be answered during interview, should you be invited.
Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
Remuneration
Starting monthly salary (N360,778)
Application Deadline 18th March, 2016.
Start Date 1st April, 2016.
Click here to apply
Job Title: Entry Clearance Officer
Ref.: 05/16 ABJ
Location: Abuja, Nigeria
Grade: B3 (L)
Job type: Permanent
Job Description (Roles and Responsibilities)
The main duties will include:
Assessing visa applications in a fair, objective and courteous manner.
Making quick and pragmatic decisions to issue and refuse visas in accordance with the Immigration Rules, and within agreed time-scales.
Dealing with correspondence and other enquiries from applicants, sponsors and members of the public. Preparing well-presented and accurate replies, written in plain English, within target times.
Preparing written statements and paperwork related to the appeals process, and making sure that they are also well presented and accurate.
Desirable Qualifications and Experience.
Previous experience as an Entry Clearance Officer
Essential qualifications and experience:
We are looking for a candidate who meets the criteria listed below with good oral and written communication skills. In particular, the successful candidate should be able to work quickly and accurately, often under pressure, have a positive approach to tackling problems and a willingness to take on new tasks.
Previous experience of working within a visa section or other office environment is strongly preferred, and good keyboard skills and familiarity with computers and software packages (notably MS Word, Excel and straightforward databases) are essential for the role.
Good communication with excellent spoken and written English.
Computer literacy with accurate typing skills of at least 25 words per minute.
The ability to remain customer focused, polite and courteous under pressure.
The ability to work quickly and reliably with little supervision to meet challenging targets.
The capability of making quick decisions, in accordance with set rules and the ability to show that these decisions are fair and just.
Ability to work well under pressure.
Excellent team players - this is an all for one, and one for all environment.
Flexibility and a positive attitude to working in a forward thinking, modern and motivated department, which is working at the forefront of visa work. We are committed to improving standards and procedures - and we are looking for like-minded employees.
To effectively represent the Visa Section, the British High Commission, and the UK Government as a whole.
Required Competencies
Seeing the Big Picture, Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace.
Starting monthly salary
N 493, 126
Start Date 1st May, 2016.
Application Deadline 25th March, 2016.
https://fco.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-2/xf-09812ba81b2d/candidate/so/pm/4/pl/1/opp/43-Transport-Manager-06-16-ABJ/en-GB
