Friday 15 September 2023

Programme Management Officer Needed At United Nations

 

Org. Setting and Reporting

The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment.

 

The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) is a multilateral agreement between 184 Parties. Its aim is to ensure that international trade in specimens of wild animals and plants does not threaten their survival (www.cites.org). The CITES Secretariat is administered by UNEP and is located at the Geneva duty station.

 

The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) is an international agreement between 184 Parties (183 States and the European Union). Its aim is to ensure that international trade in specimens of wild animals and plants does not threaten their survival (www.cites.org). CITES works by subjecting international trade in specimens of species covered by the Convention to certain controls. All import, export, re-export and introduction from the sea of the covered species has to be authorized through a licensing system.

 

Under the general supervision of the Chief of Legal Unit, the Programme Officer will be responsible for the following duties:

 

Responsibilities

1. Assist in the management of projects and programmes of the Secretariat:

 

• Participates in the development, implementation and evaluation of the CITES Compliance Assistance Programme (CAP) assigned, monitors and analyzes programme / project development and implementation; reviews relevant documents and reports; identifies problems and issues to be addressed and proposes corrective actions; liaises with relevant parties; identifies and tracks follow-up actions.

 

• Monitors compliance and assisting in the implementation of the recommendations with particular attention to Article XIII processes and the National Legislation Project.

 

• Coordinates activities related to budget and funding (programme/project preparation and submissions, progress reports, financial statements) and prepares related documents/reports (pledging, work programme, programme budget).

 

2. Provide Secretariat support to CITES Parties and Legal Unit:

 

• Services and supports different Standing Committee Working Groups as appropriate and required.

• Assists in the preparation of documents for meetings of the Standing Committee as assigned by the Chief of the Unit.

• Assists in the preparation of documents for the 20th Meeting of the Conference of the Parties as assigned by the Chief of Unit.

• Reviews, advises on, and drafts complex documents, agreements, or legal submissions and other legal documents.

• Supports the Unit in the organization of outreach activities, side-events related to legal and compliance matters.

• Supports the Legal Unit in the effective implementation of the Convention by monitoring compliance and implementing the decisions and resolutions allocated to her or him in a professional manner in accordance with Secretariat and UN values and rules.

• Undertakes outreach activities; conducts training workshops, seminars, makes presentations on assigned topics/activities.

• Participates in or leads field missions, including the provision of guidance to external consultants, government officials, and other parties and drafting mission summaries. Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.

• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.

3. Performs any other related duties as required.

 

Competencies

PROFESSIONALISM: Knowledge and understanding of theories, concepts and approaches relevant to particular sector, functional area or other specialized field. In-depth knowledge of legal matters in the CITES convention or a similar convention is desirable. Knowledge of the UN system and CITES, CITES Parties and Governmental bodies and processes, its mandates, policies, and guidelines, or similar institutions is desirable. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities. Ability to analyze and interpret data in support of decision-making and convey resulting information to management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

 

COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

 

PLANNING AND ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

 

ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

 

Education

An advanced university degree (Master’s degree or equivalent) in business administration, management, economics, law (environmental, trade, international) or a related field is required.

 

A first-level university degree in combination with two (2) additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

 

Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is an advantage.

 

 

Work Experience

A minimum of five (5) years of progressively responsible experience in project or programme management, administration, or related area is required.

 

Previous experience in CITES or similar convention's legal-related matters is desirable.

 

A legal background in wildlife and trade law is desirable.

 

Experience as a negotiator is desirable.

 

Two (2) years or more of experience in data analytics or related area is desirable

 

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is desirable.

 

NOTE: ''Fluency'' equals a rating of ''fluent'' in all four areas (read, write, speak, understand) and ''Knowledge of'' equals a rating of ''confident'' in two of the four areas.

 

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

 

Special Notice

Appointment against this position is for an initial period of one (1) year and may be subject to extension.

 

Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.

 

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

 

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

 

Internal Applicants – When completing the Candidate Profile form, ensure ALL fields, ALL professional experience and contact information are completed and up to date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you.

 

Individual Contractors and Consultants who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for or be appointed to any professional and higher temporary or fixed-term positions, within six months of the end of their current or most recent service. For such positions, at least six months need to have elapsed between the end of a consultancy or individual contract and the time of application and consideration for an appointment as a staff member under the Staff Rules and Regulations of the United Nations.

 

Applicants, who successfully go through a competitive recruitment process and are recommended for selection and/or inclusion in the roster of pre-approved candidates for subsequent job openings at the same level and with similar functions, may have their application information and roster status shared with other UN Organizations. Such applicants may be contacted by other UN Organizations for similar job openings, subject to the confirmation of their interest. Placement on the roster is no guarantee of a future selection.

 

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

 

On-line applications will be acknowledged where an email address has been provided. All applicants are strongly encouraged to apply on-line as soon as possible after the job opening has been posted and well before the deadline stated in the job opening. If you do not receive an e-mail acknowledgement within 24 hours of submission, your application may not have been received. If the problem persists, please seek technical assistance through the Inspira "Contact Us" link.

 

 

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

 

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

 

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

 

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

 

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

 

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.


Click here to apply

Senior Humanitarian Affairs Officer Needed At United Nations

 

Org. Setting and Reporting

This position is located in the Executive Office (EO), Office for the Coordination of Humanitarian Affairs (OCHA), in New York. OCHA is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies and natural disasters. OCHA also ensures there is a framework within which each actor can contribute to the overall response effort. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate for the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

The Senior Humanitarian Affairs Officer/Chief of Evaluation and Oversight Section reports to the Executive Officer.

Responsibilities

Within delegated authority, the Senior Humanitarian Affairs Officer/Chief of Evaluation and Oversight Section will be responsible for the following duties:

• Provides authoritative technical and policy advice to senior management in OCHA and other agencies in the UN system, Member State officials, international and regional organizations on programmes, projects and issues of significant impact on humanitarian, emergency relief and disaster response/management efforts, and particularly as they refer to performance/results monitoring, evaluation and guidance.
• Monitors the performance of the institution’s humanitarian mandate; influences the development and evolution of the UN approach to humanitarian affairs; designs and implements significant policy and programme changes to address country, regional, global humanitarian affairs issues, including gender considerations; conceptualizes the linkages with other entities in the Secretariat.
• Coordinates the engagement and reporting on oversight activities by OIOS, JIU and the BoA; ensures a close follow up on the action plan with the senior management on the implementation of the recommendation, work closely with the OIOS and BoA on the workplan and organizes and supports the country offices with regard to the oversight exercises.
• Provides strategic direction to the undertaking of OCHA and inter-agency humanitarian evaluations, and to the OCHA evaluation and guidance functions.
• Conceptualizes, formulates and manages major projects; leads and directs a multi-agency team in carrying out disaster assessment or other missions; prepares situation reports to the international community, apprising of situation to date and specifying unmet requirements of stricken countries.
• Leads capacity building initiatives; identifies bottlenecks and gaps and develops proposals to improve response systems and mechanisms, to include technical assistance in the design of specific coordination and other systems/mechanisms; organizes and participates as trainer/resource person in national and international training seminars.
• Serves as primary liaison with non-UN entities, including the OCHA donor support group, retreats, senior host government officials, donor representatives, NGO officials, the media, etc., in emergency situations.
• Establishes overall work plan and budget for the Section.
• Leads and directs a team of staff; oversee activities for the section; plans and allocates work assignments; coaches, mentors and evaluates staff; participates in recruitment, selection and training of new staff and in the development of training programs.
• Organizes and/or chairs inter-agency and other international meetings, conferences, task forces; presents views and policies of the unit/institution.
• Initiates, supervises and finalizes position papers and related submissions; prepares diverse reports, papers, policy guidelines, parliamentary documents, statements, presentations, etc. for senior management.

Competencies

• Professionalism: Knowledge of full range of humanitarian and emergency relief assistance and related human rights issues. Ability to advise senior management and other senior officials on approaches and techniques to address highly complex/sensitive issues. Demonstrated capacity for intellectual leadership; conceptual and strategic analytical capacity and ability to thoroughly analyze and evaluate critical matters pertaining to a broad spectrum of humanitarian and emergency relief issues/problems. Demonstrated capacity for original and creative thinking, independent judgment and discretion in advising on and handling major policy, project and other issues/problems. Ability to negotiate and ability to influence others to reach agreement on difficult issues. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery). Knowledge of institutional mandates, policies and guidelines related to humanitarian affairs and seasoned knowledge of the institutions of the UN system. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

• Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.

• Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly.

Education

Advanced university degree (Master’s degree or equivalent) in political science, social science, public administration, international studies, economics, engineering, earth sciences or a related field is required. A first-level university degree in combination with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of ten (10) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related area is required.

Experience in programme planning, monitoring and reporting, planning and evaluation in the UN common system organizations or comparable international organization is required.

A minimum of four (4) years in the last ten (10) years of international field experience in aid operations is desirable.

Experience managing cross functional teams composed of persons from diverse professional and cultural backgrounds is desirable.

Languages

French and English are the working languages of the United Nations Secretariat. For the positions advertised, fluency in English is required. Knowledge of another UN official language is desirable.

Assessment

The evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The duration of this post is for one year with the possibility of extension.

For this position, applicants from the following Member States, which are unrepresented or underrepresented in the UN Secretariat as of 30 June 2023, are strongly encouraged to apply: Afghanistan, Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, Cabo Verde, Central African Republic, Chad, China, Cuba, Democratic People's Republic of Korea, Djibouti, Dominica, Equatorial Guinea, Gabon, Grenada, Guinea-Bissau, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Liberia, Libya, Liechtenstein, Luxembourg, Madagascar, Malta, Marshall Islands, Micronesia (Federated States of), Monaco, Mozambique, Myanmar, Namibia, Nauru, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Slovenia, Solomon Islands, Somalia, South Sudan, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.

Staff members of the United Nations Secretariat must fulfil the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover letter.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.


The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.


Click here to apply



Senior Cargo Operations Agent – Hong Kong

 

We are recruiting for Senior Cargo Operations Agent for Hong Kong.

The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable station to meet the Cargo Target. Ensure full compliance at all times with all Safety and Security Regulations and procedures as per Host State and Company Requirements. Identify needs and improve Cargo Service and operational performance for station.

Accountabilities

·         Support the immediate supervisor in developing operational plan and to provide quality customer service and surpass revenue targets

·         Liaising with Local Ground Handling Agents and with Head office Cargo Department to ensure/ enhance a high quality service provided by QR both import and export.

·         To oversee the GHA routines in order to pursue smooth running of operational activities.

·         Support import Customers for clearance of their cargo.

·         Liaising with HQ DOH and/or origin stations for necessary support.

·         Flight planning with maximum utilization of the Flight Capacity, Control and Operation Export & Import. Maintain a close coordination between QR Space control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on aircraft.

·         Coordination with customers/ Cargo Claims representatives at Head Office, handling of discrepancies at stations and in all Administrative Issues related to stations.

·         To disseminate all Cargo related information for updating customers regarding customs, governmental and health authorities rules and to HO to comply with regulations and to avoid penalties, destruction, etc.

·         Ensure that notifications are sent officially on Cargo Arrival Information, to Freight forwarders/ agents/ direct customers to ensure the Cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

Qualifications

·         Relevant Vocational, Tertiary or Trade qualification with minimum 3 years of relevant experience

·         Understanding of Cargo Operations/ Acceptance/ Office (admin)/ Warehouse/ Ramp/ Cargo Procedures export and import.

·         Knowledge in Cargo Sales will be an added advantage.

·         Command of English language.

You must have the legal rights to live and work in Hong Kong to be considered for this role

 About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Click here to apply

Monday 11 September 2023

Senior Reservations and Ticketing Agent Needed At Qatar Airways

 

We are currently recruiting for Senior Reservations and Ticketing Agent in Houston.

You will be part of the ticketing team. You will plan and support the team to ensure they deliver optimal customer satisfaction and surpass the annual revenue targets. You will understand customer’s needs and help them to plan the right itinerary for their needs, cancelling and changing reservations where required. You will encourage teamwork and consistency of service to ensure or customers receive the 5 star award winning service Qatar Airways is renowned for.
 

Specific accountabilities include:

·         Handle customer requirements/request professionally ensuring minimum complaints.

·         Support travel agent with seat confirmation and arrange VIP booking/ticketing queries.

·         Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing, on daily basis.

·         Arranges reservations and routing for passengers. Utilizing Amadeus system to make the booking for passengers.

·         Issue tickets and quoting correct fares to customers.

·         Assigns specified space to customers and maintains computerized inventory of passengers spaces availability.

·         Minimize customers waiting time to two minutes.

·         Prepare staff roster to ensure proper distribution of manpower.

·         Guide and support staff and keep them updated with relevant changes in the industry and Qatar Airways products/services.

·         Investigate complains to define and correct weak areas.

·         Ensure quality of work, meet the Airline standard, and motivate staff to achieve positive contribution on daily basis.

 

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

The successful candidate will have:

·         High school diploma or equivalent 

·         A recognized IATA or Airline Advanced Passenger Tariff and Pricing Course

·         Thorough knowledge of special rates / offers and promotions

·         Strong experience of working within a ticketing environment

·         Experience of working in a fast paced customer service environment

·         Passion for delivering customer service

·         Proven ability to resolve problems to the full satisfaction of the customer  

·         Ability to adhere to Management Policy and target sales mix to achieve maximum revenue  

·         You must be willing to work shifts

·         You must have experience working with Amadeus

You must be authorized to work lawfully in the United States. This position is not eligible for visa sponsorship.

Click here to apply

About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.


Account Payable Officer Needed At Airtel Networks Limited

 

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

 

Job Title: Account Payable Officer

Location: Lagos
Job type: Full-time

Job Purpose

  • This role involves providing financial and administrative support to the organization.
  • Complete payments and control expenses by receiving payment invoices, processing of invoices, verifying and reconciling invoices.

Key Responsibilities

  • Invoice collection in line with the checklist to ensure invoices meets the requirement.
  • Ensure vendor payments are booked appropriately and processed based on agreed payment terms in line with agreed SLAs.
  • Responsible for vendor reconciliation in line with group policy and Opco target to ensure open issues do not age more than 30 days.
  • Ensure all accruals in the books are not beyond three (3) months of ageing without any escalation.
  • Ensure account clean-up for reconciling items arising from balance sheet reconciliations.
  • Ensure intercompany cross charges are appropriately booked and reconciled. Ensure timely submission of DTR Schedules and other AP related adhoc reports.
  • Ensure invoices are captured in the system with all relevant invoice information such as VAT and WHT alongside the supporting document attached to the invoice. Ensure invoices are initiated to the correct user department and user function within the user department.
  • Follow up with the approvers to ensure approval is completed. Ensure that all accrual expense booked for the month have verifiable back up scheduled. Ensure timely submission of validated user group input to ACE.
  • Ensure accuracy of review decks for departmental functions, completeness of all OPEX and departmental expenses.

Education and Certification
Must Have:

  • A University Degree in Accounting, Social Sciences or any numerate discipline.

Work Experience:

  • Minimum of 5 Years’ experience in similar role.

Skills and Competencies:

  • Proficient in the use of Microsoft office tools and accounting packages.
  • Attention to details.
  • Result oriented.
  • Good Interpersonal relationship required.
  • Strong problem solving and analytical skills.

 

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  17th September, 2023.